I write to compliment you on having Carlos Bailon, a Sales Inspector and an exceptional employee, on your staff. In two areas, he excels. First, as a resident of the North End, I have had several companies check out whether I had roof rats. Carlos was the first person to present evidence and to properly diagnose the problem. He came and assessed the situation last week. Second, Carlos came over and sealed the door upon hearing my complaint of roof rats on or over the door last night. On a Sunday night, this hard- working man drove thirty minutes to help me. I will happily recommend him as I already have to my neighbors.
Please know that Carlos Bailon represents your company very well. He is well spoken, caring, and very committed to service. You are indeed seen as local rather than as remote nationwide company by having someone who cares about his (your) customers. Virginia Beach, VA